Frequently asked questions

Payments

Is BlackVelourOfficial really 100% crypto‑only?

Yes. BlackVelourOfficial is built as a crypto‑native platform. Access, internal credits and boutique orders are paid for with digital assets from your own wallet, not with cards or direct bank payments.

That means no adult‑related charges on your everyday bank statements, and more control over how and when you choose to pay.

Discretion

Will anything about BlackVelourOfficial show on my bank statements?

No. You pay using your own crypto wallet, sending funds to a dedicated payment address. Your bank is not involved in the transaction, so there are no card charges that mention adult services or the platform name.

Depending on your setup, your wallet app or exchange may show that you sent funds to a payment address — but not to an adult subscription described in plain language.

Access & features

What is the difference between subscription and AI credits?

A subscription unlocks ongoing access to the premium video cinema and expanded paths in interactive stories. It is for people who want to explore the universe regularly without thinking about limits.

AI credits are a separate, internal balance used only inside the AI studio to generate images and clips. You can:

• • subscribe and never touch AI credits,
• • buy credits without a subscription,
• • or combine both, depending on what you actually use.

You can compare options on the pricing page.

Privacy

Do I need to reveal my identity to use the platform?

We ask for a valid email to secure your account, send important notifications and handle access issues. Payments are handled through your wallet, so we do not need your full legal name or card details to process them.

In specific cases, we may request limited additional information to verify ownership of an account or handle safety‑related reports, but the goal is always to keep data collection minimal and purposeful.

18+ only

How is adult content restricted to 18+ users?

When you first arrive, you see an age confirmation screen. Only after confirming that you are at least 18 (or the legal adult age in your region) do you continue into adult sections of the platform.

We do not treat this as a formality — access is built around the idea that this is an 18+ universe, and we may apply additional regional restrictions where law or local rules require it.

Membership & refunds

Can I cancel my subscription or request a refund?

You can stop renewing your subscription at any time from your account area. After you cancel, access usually remains active until the end of the period you have already paid for.

Because payments are made in cryptocurrency, refunds can be more limited and are handled on a case‑by‑case basis. For details, please review our refund policy and, if needed, contact support.

Safety & content

What is your approach to safety and allowed content?

BlackVelourOfficial is a curated space. Content is reviewed against internal guidelines designed to respect consent, legality and the 18+ nature of the platform. Certain categories are not allowed at all, even if they may appear on less curated sites.

If you ever see something you believe violates these principles, please report it using the channels listed on the contact page.